Terms & Conditions

1. The service

123 Mobile Track ("we", "us") provides GPS fleet tracking, trip history, alerts, and fleet-management tools at 123mobiletrack.com and through our mobile app. By creating an account or using the service you agree to these terms.

2. SMS / text message program

Program name: 123 Mobile Track Alerts.

Program description: Opt-in text notifications for fleet owners and staff — vehicle alerts (such as speeding or geofence activity), scheduled fleet reports, and app update notices.

• Opt-in: You enroll by entering your mobile number and enabling text alerts in the app's notification settings. Consent is not a condition of any purchase.
• Message frequency varies based on your fleet's activity and the alert types you enable.
• Message and data rates may apply depending on your mobile carrier plan.
• Opt-out: Reply STOP to any message to cancel, or turn off text alerts in the app's notification settings at any time.
• Help: Reply HELP to any message, or contact [email protected].
• Carriers are not liable for delayed or undelivered messages.
• Mobile information is used only to deliver the notifications you enabled and is never shared with third parties or affiliates for marketing purposes. See our Privacy Policy.

3. Acceptable use

You may only track vehicles you own or operate, or have clear authorization to track. The service may not be used to track a person's location covertly or unlawfully.

4. Tracking employees: notice and consent

If you use the service to track vehicles driven by employees or contractors, you are the employer and you are responsible for telling your drivers and for meeting the employee-monitoring laws of the states where they work. In particular:

• Several states — including Connecticut and New York — require employers to give employees written notice of electronic monitoring before it starts. Post the notice and keep a signed copy in each driver's file.
• Tracking applies to company vehicles and hours of work. If a vehicle goes home with a driver, tell them the tracker runs whenever the vehicle does.
• The optional phone-based driver location sharing in our app is off until the individual driver turns it on in their own account, and they can turn it off at any time.

We provide the tools; we cannot provide legal advice. If you are unsure what notice your state requires, ask a lawyer before enabling tracking on employee-driven vehicles.

5. Subscriptions and billing

• Paid plans are billed monthly, per tracked vehicle, at the prices shown on our pricing page. There are no long-term contracts.
• New accounts start with a free 14-day trial of the Pro plan — no card required — and continue on the free Starter plan unless upgraded.
• You can cancel or change plans at any time in the app; changes take effect at the end of the current billing period, and we do not charge for partial months after cancellation.
• If prices change, existing subscribers get at least 30 days' notice by email before a new price applies to them.

6. Hardware: returns and warranty

• 30-day returns: tracker hardware may be returned within 30 days of delivery for a full refund of the hardware price. Contact [email protected] for a return authorization before shipping anything back.
• One-year limited warranty: trackers are warranted against defects in materials and workmanship for one year from delivery. We will repair or replace a defective unit; this warranty does not cover physical damage, water damage from improper installation, or units modified or opened by the customer.
• Cellular data service for a tracker is included with an active subscription for that vehicle; trackers stop reporting if the vehicle's subscription lapses.

7. Accounts and data

You are responsible for safeguarding your login credentials. Your fleet data belongs to you; our handling of it is described in the Privacy Policy. You may export your data from the app or request deletion of your account at any time.

8. Service availability and disclaimers

The service is provided "as is." GPS positions, alerts, estimates, and AI-generated summaries are informational aids, may occasionally be inaccurate or delayed, and should not be relied on as the sole basis for safety-critical decisions. We are not liable for indirect or consequential damages arising from use of the service.

9. Changes

We may update these terms from time to time; changes take effect when posted on this page. Continued use of the service constitutes acceptance.

10. Contact

Questions? Email [email protected].